feat: tickets 2.5 transcript/hastebin claim/blacklist + blog Discord->backend POST /api/discord/news
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14 changed files with 797 additions and 160 deletions
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@ -1,140 +1,171 @@
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//! Ticket handler - creates private channels on button, handles close.
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//! English Javadoc style, no `sleep` without `// SAFETY:`.
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//! Ticket handler - creates private channels, claim and close with transcript.
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use super::service;
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use serenity::all::{
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ChannelType, ComponentInteraction, Context, CreateChannel, CreateEmbed,
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ChannelId, ChannelType, ComponentInteraction, Context, CreateChannel, CreateEmbed,
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CreateInteractionResponse, CreateInteractionResponseMessage, CreateMessage,
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PermissionOverwrite, PermissionOverwriteType, Permissions,
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};
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use tracing::{info, warn};
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const SUPPORT_CATEGORY: u64 = 1547213779224363008; // OPEN TICKETS (bottom, staff-only)
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const SUPPORT_CATEGORY: u64 = 1547213779224363008;
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const TICKET_LOGS: u64 = 1509503717127356446;
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/// Handles `ticket_general` / `ticket_bug` and `ticket_close`.
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/// Handles ticket buttons.
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pub async fn on_button(ctx: Context, interaction: ComponentInteraction) {
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let guild_id = match interaction.guild_id {
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Some(g) => g,
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None => return,
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};
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let user = interaction.user.clone();
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let custom = interaction.data.custom_id.clone();
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if custom == "ticket_general" || custom == "ticket_bug" {
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let category = if custom == "ticket_bug" { "bug" } else { "general" };
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// Check existing open ticket for user (simple scan)
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if let Ok(channels) = guild_id.channels(&ctx.http).await {
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let exists = channels.values().any(|c| {
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c.name.starts_with(&format!("ticket-{}", user.name.to_lowercase()))
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|| c.name.starts_with(&format!("ticket-{}", user.id))
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});
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if exists {
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let _ = interaction
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.create_response(
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&ctx.http,
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CreateInteractionResponse::Message(
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CreateInteractionResponseMessage::new()
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.content("You already have an open ticket.")
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.ephemeral(true),
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),
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)
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.await;
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return;
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}
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}
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// No defer needed - channel creation is fast (<1s), respond directly after
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let name = format!("ticket-{}-{}", category, user.name.to_lowercase().replace(' ', "-"));
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let overwrites = build_ticket_overwrites(user.id.get());
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let channel = match guild_id
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.create_channel(
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&ctx.http,
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CreateChannel::new(&name)
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.kind(ChannelType::Text)
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.category(serenity::all::ChannelId::new(SUPPORT_CATEGORY))
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.permissions(overwrites),
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)
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.await
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{
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Ok(ch) => ch,
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Err(e) => {
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warn!(error = %e, "failed to create ticket");
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let _ = interaction
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.create_response(
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&ctx.http,
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CreateInteractionResponse::Message(
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CreateInteractionResponseMessage::new()
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.content("Failed to create ticket. Check bot permissions.")
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.ephemeral(true),
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),
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)
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.await;
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return;
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}
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};
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// Welcome embed with close button
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let embed = CreateEmbed::new()
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.title(format!("Ticket - {}", category))
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.description(format!(
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"Hello <@{}>, staff will be with you shortly.\n\nCategory: **{}**\n\nClick **Close** to close.",
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user.id, category
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))
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.color(0x0058_65F2);
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let row = serenity::all::CreateActionRow::Buttons(vec![
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serenity::all::CreateButton::new("ticket_close")
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.label("Close")
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.style(serenity::all::ButtonStyle::Danger)
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.emoji('🔒'),
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]);
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let _ = channel
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.send_message(&ctx.http, CreateMessage::new().embed(embed).components(vec![row]))
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.await;
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let _ = interaction
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.create_response(
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&ctx.http,
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CreateInteractionResponse::Message(
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CreateInteractionResponseMessage::new()
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.content(format!("Ticket created: <#{}>", channel.id))
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.ephemeral(true),
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),
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)
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.await;
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info!(user = %user.name, channel = %channel.id, "ticket created");
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return;
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}
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if custom == "ticket_close" {
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let channel_id = interaction.channel_id;
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let _ = interaction
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.create_response(
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&ctx.http,
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CreateInteractionResponse::Message(
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CreateInteractionResponseMessage::new()
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.content("Closing ticket... transcript will be saved.")
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.ephemeral(true),
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),
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)
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.await;
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// Log to ticket-logs
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let log_ch = serenity::all::ChannelId::new(TICKET_LOGS);
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let _ = log_ch
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.send_message(
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&ctx.http,
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CreateMessage::new().embed(
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CreateEmbed::new()
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.title("Ticket closed")
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.description(format!("Closed by <@{}> in <#{}>", user.id, channel_id))
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.color(0x00ED_4245),
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),
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)
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.await;
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tokio::time::sleep(std::time::Duration::from_secs(2)).await; // SAFETY: small delay to let log flush, not in command path, jitter not needed
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let _ = channel_id.delete(&ctx.http).await;
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info!(channel = %channel_id, "ticket closed");
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match interaction.data.custom_id.as_str() {
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"ticket_general" | "ticket_bug" => handle_create(ctx, interaction).await,
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"ticket_claim" => handle_claim(ctx, interaction).await,
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"ticket_close" => handle_close(ctx, interaction).await,
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_ => {}
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}
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}
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async fn ephemeral(ctx: &Context, i: &ComponentInteraction, content: String) {
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let _ = i
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.create_response(
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&ctx.http,
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CreateInteractionResponse::Message(
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CreateInteractionResponseMessage::new().content(content).ephemeral(true),
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),
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)
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.await;
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}
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async fn handle_create(ctx: Context, interaction: ComponentInteraction) {
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let Some(guild_id) = interaction.guild_id else { return };
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let user = interaction.user.clone();
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let custom = interaction.data.custom_id.clone();
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if let Some(pool) = service::pool() {
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if let Some(reason) = service::is_blacklisted(pool, guild_id.get(), user.id.get()).await {
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ephemeral(&ctx, &interaction, format!("You are blacklisted: {reason}")).await;
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return;
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}
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}
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let category = if custom == "ticket_bug" { "bug" } else { "general" };
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if let Ok(channels) = guild_id.channels(&ctx.http).await {
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let exists = channels.values().any(|c| {
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c.name.starts_with(&format!("ticket-{}", user.name.to_lowercase()))
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|| c.name.starts_with(&format!("ticket-{}", user.id))
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});
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if exists {
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ephemeral(&ctx, &interaction, "You already have an open ticket.".into()).await;
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return;
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}
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}
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let name = format!("ticket-{}-{}", category, user.name.to_lowercase().replace(' ', "-"));
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let overwrites = build_ticket_overwrites(user.id.get());
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let channel = match guild_id
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.create_channel(
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&ctx.http,
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CreateChannel::new(&name)
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.kind(ChannelType::Text)
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.category(ChannelId::new(SUPPORT_CATEGORY))
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.permissions(overwrites),
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)
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.await
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{
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Ok(ch) => ch,
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Err(e) => {
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warn!(error=%e, "failed to create ticket");
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ephemeral(&ctx, &interaction, "Failed to create ticket.".into()).await;
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return;
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}
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};
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if let Some(pool) = service::pool() {
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service::record_ticket(pool, channel.id.get(), guild_id.get(), user.id.get()).await;
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}
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let embed = CreateEmbed::new()
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.title(format!("Ticket - {category}"))
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.description(format!(
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"Hello <@{}>, staff will be with you shortly.\n\nCategory: **{category}**",
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user.id
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))
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.color(0x0058_65F2);
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let row = serenity::all::CreateActionRow::Buttons(vec![
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serenity::all::CreateButton::new("ticket_claim")
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.label("Claim")
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.style(serenity::all::ButtonStyle::Primary)
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.emoji('🙋'),
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serenity::all::CreateButton::new("ticket_close")
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.label("Close")
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.style(serenity::all::ButtonStyle::Danger)
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.emoji('🔒'),
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]);
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let _ = channel
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.send_message(&ctx.http, CreateMessage::new().embed(embed).components(vec![row]))
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.await;
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ephemeral(&ctx, &interaction, format!("Ticket created: <#{}>", channel.id)).await;
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info!(user=%user.name, channel=%channel.id, "ticket created");
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}
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async fn handle_claim(ctx: Context, interaction: ComponentInteraction) {
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let Some(guild_id) = interaction.guild_id else { return };
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let channel_id = interaction.channel_id;
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let claimer = interaction.user.clone();
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if let Some(pool) = service::pool() {
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if let Some(existing) = service::get_claim(pool, channel_id.get()).await {
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ephemeral(&ctx, &interaction, format!("Already claimed by <@{existing}>")).await;
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return;
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}
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if !service::try_claim(pool, channel_id.get(), guild_id.get(), claimer.id.get()).await {
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ephemeral(&ctx, &interaction, "Claim failed, already claimed.".into()).await;
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return;
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}
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}
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ephemeral(&ctx, &interaction, format!("Ticket claimed by <@{}>", claimer.id)).await;
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let _ = channel_id
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.send_message(
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&ctx.http,
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CreateMessage::new().embed(
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CreateEmbed::new()
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.title("Ticket claimed")
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.description(format!("Claimed by <@{}>", claimer.id))
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.footer(serenity::all::CreateEmbedFooter::new(format!(
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"Claimed by {}",
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claimer.name
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)))
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.color(0x0057_F387),
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),
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)
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.await;
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let _ = ChannelId::new(TICKET_LOGS)
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.send_message(
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&ctx.http,
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CreateMessage::new().embed(
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CreateEmbed::new()
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.title("Ticket claimed")
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.description(format!("<@{}> claimed ticket <#{}>", claimer.id, channel_id))
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.color(0x0057_F387),
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),
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)
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.await;
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info!(channel=%channel_id, claimer=%claimer.id, "ticket claimed");
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}
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async fn handle_close(ctx: Context, interaction: ComponentInteraction) {
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let channel_id = interaction.channel_id;
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let user = interaction.user.clone();
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ephemeral(&ctx, &interaction, "Closing ticket... transcript will be saved.".into()).await;
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let transcript = service::fetch_transcript(&ctx.http, channel_id).await;
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let haste_url = service::upload_hastebin(&transcript).await;
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service::deliver_transcript(
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&ctx.http,
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channel_id,
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user.id.get(),
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transcript.clone(),
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haste_url.clone(),
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)
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.await;
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if let Some(pool) = service::pool() {
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service::cleanup_ticket(pool, channel_id.get()).await;
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}
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tokio::time::sleep(std::time::Duration::from_secs(2)).await; // SAFETY: small delay to let log flush, not in command path, jitter not needed
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let _ = channel_id.delete(&ctx.http).await;
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info!(channel=%channel_id, "ticket closed");
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}
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fn allow_view(id: serenity::all::RoleId) -> PermissionOverwrite {
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PermissionOverwrite {
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allow: Permissions::VIEW_CHANNEL
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| Permissions::SEND_MESSAGES
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| Permissions::READ_MESSAGE_HISTORY,
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deny: Permissions::empty(),
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kind: PermissionOverwriteType::Role(id),
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}
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}
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/// Builds permission overwrites for ticket channel.
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/// - @everyone deny VIEW, user + Staff/Owner/Moderator allow.
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fn build_ticket_overwrites(user_id: u64) -> Vec<PermissionOverwrite> {
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let everyone = serenity::all::RoleId::new(1509503154708811837);
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let staff = serenity::all::RoleId::new(1547203757711040572);
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@ -154,26 +185,8 @@ fn build_ticket_overwrites(user_id: u64) -> Vec<PermissionOverwrite> {
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deny: Permissions::empty(),
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kind: PermissionOverwriteType::Member(user),
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},
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PermissionOverwrite {
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allow: Permissions::VIEW_CHANNEL
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| Permissions::SEND_MESSAGES
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| Permissions::READ_MESSAGE_HISTORY,
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deny: Permissions::empty(),
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kind: PermissionOverwriteType::Role(staff),
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},
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PermissionOverwrite {
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allow: Permissions::VIEW_CHANNEL
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| Permissions::SEND_MESSAGES
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| Permissions::READ_MESSAGE_HISTORY,
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deny: Permissions::empty(),
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kind: PermissionOverwriteType::Role(owner),
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},
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PermissionOverwrite {
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allow: Permissions::VIEW_CHANNEL
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| Permissions::SEND_MESSAGES
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| Permissions::READ_MESSAGE_HISTORY,
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deny: Permissions::empty(),
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kind: PermissionOverwriteType::Role(moderator),
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},
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allow_view(staff),
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allow_view(owner),
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allow_view(moderator),
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]
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}
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